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Terms and Conditions

Booking Procedure

We strive to respond to all inquiries within 24 hours.Our office hours are Monday–Friday: 8:30 a.m. to 5:00 p.m. local time. Office is closed on weekends and local holidays. We will check if requested vacation rental is available and send you quotation with total price including tax and applicable fees. If you decide to book the vacation rental, we will send you your booking code, which you must fill out on the payment form with all necessary details (personal information, travel information and payment information) to confirm your reservation. We require complete address and phone number for all bookings. Reservations however are only confirmed once deposit has been received.

The agreement will be between CIR and tenant of whose name is stated on the rental agreement. This person is responsible for all payments, terms and conditions as stipulated in the rental agreement.

Payment procedure and conditions

A 60% deposit is due to secure reservation. Final balance is due six weeks prior to arrival date. Once we receive your deposit we will issue a confirmation and send that to you by e-mail. Voucher will be send upon receipt of full payment and all necessary information. On this voucher you will find confirmed arrival and departure dates, number of guests, address and phone number of reserved accommodation, reservation number and any other special notes regarding your reservation.

In the event payment is not received within stipulated payment term, a notice will be issued by CIR and sent to you as reminder for payment. Reservation will be considered cancelled if payment is not received within 2 business days of notice. For reservations that arise within 6 weeks of arrival date full payment is due upon reservation to secure reservation.

Rates and Additional Costs

Rates can be changed without prior notice. Rates are in US dollars unless a EURO price is specified. Payments must correspond to the total mentioned on the reservation form in the specified currency.

For daily currency conversion see the website of the Central Bank for Curacao and St. Martin: http://www.centralbank.an/exchange-rates.html (see Buying Rate column).

Rental rates are subject to a 7% tourist tax and 5% service fee.

Insurance

Tenants are responsible for their own travel and cancellation-pre mature return insurance. Insurance can be purchased on the internet, your local insurance company or a travel agency.

Capacity of villas

The total number of persons allowed in the accommodation at any one time is restricted to the number of persons scheduled and paid for as described on the reservation agreement and voucher. Should a group misrepresent themselves they will be required to pay for the excess persons immediately or shall vacate the villa without refund immediately.

House rules

Guests must follow the house rules of the rented accommodation. These rules will be either present in the rented accommodation or available at the front office. In the event guests do not respect these house rules or instructions from a member of the property staff then CIR or the property owner/manager can have guests evacuate the rented accommodation without any form or restitution.

In the event that maintenance or reparation is necessary either in or around the rented accommodation or its facilities guests are to cooperate and give access to the accommodation in order for the necessary work to be carried out without any right for restitution.

Changes to reservation

CIR cannot guarantee nor can be obligated to accept changes once tenant has agreed to the terms & conditions. CIR can however evaluate if the requested change is possible. In the event change is honoured then CIR can apply a reservation adjustment fee of US$ 75.00.

Cancellations

Tenant can cancel reservation or change the name of the tenant who made the booking at any time. This however is only possible when done in writing and received during regular office hours. A administration fee of USD 50.00 applies.

Cancellations received up to 45 days prior to arrival date will be charged 50% of total reservation (forfeit deposit received) unless otherwise specified.

Cancellations received less than 45 days prior to arrival date will be charged 100% of total reservation (forfeit full payment of reservation). In some cases, vacation rental owners may be persuaded to allow you to rebook at a later date at just a re-booking fee. However this cannot be guaranteed.

No-shows, late arrivals, change in number of persons, and early departures are non-refundable. For peace of mind CIR recommends a Cancellation and Premature Return Insurance.

Responsibility of CIR

CIR is responsible for accurate description of rental properties. However CIR is not responsible for inadvertent omissions or for changes that have not been reported to our company by property owner/manager after description has been made and approved by property owner/manager.

CIR reserves the right to substitute comparable or better accommodations without liability should the accommodation reserved be sold, be out of order or be deemed substandard by CIR for any reason. CIR shall offer tenant within 48 hours a comparable or better accommodation. If comparable accommodations are not available, tenant will receive a complete refund of all payments made for the original accommodation.

If tenant does not agree with the offered alternative, then tenant must notify CIR within 2 days that tenant wishes to cancel the reservation. The agreement will then be cancelled. Tenant will then receive full refund of payments that have already been made.

Liability

CIR is acting as agent for accommodations and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularities to the rental accommodation. Guests are responsible for the vacation rentals during occupancy. It is recommended that each guest obtain insurance for the protection of persons and property and for personal liability while traveling to and from and occupying the accommodations.

CIR cannot be held responsible if accommodation does not meet your expectations. CIR can also not be held responsible for problems and interference in services that are executed by third parties.

Curacao is in continues development, which, in the recent years, accelerated quickly. This comes back in the amount of construction sites on the island. CIR cannot be held responsible if in the neighbourhood of your accommodation construction is going on that might lead to nuisance. Construction and/or nuisance caused by construction are no valid reason for refunding or cancellation.

Liability exclusion

CIR is not liable for changes to things that are not related to the rented accommodation such as changes to facilities of nearby hotels, shops or stores, water and electricity supply, local tariffs and taxes, road- and building constructions, etc.

In the event of cancellation due to fours majeure such as acts of war, strikes, natural disasters, irregular weather situations, fire, overflows, or death of owner, etc., the rental agreement can be dissolved by CIR without any obligation of damage payment or restitution. CIR will inform tenant within 14 days after having been informed of this situation. CIR can cancel the reservation immediately.

Responsibility of tenant

Tenant is responsible for the rented accommodation and its inventory during rental term and will be held responsible for damages and/or items that are removed from property by tenant or its fellow houseguests during rental term. Tenant is responsible to report damages or missing items immediately and will be held responsible for payment of such damage or substitution before on upon departure date. If credit card is used for payment of damage or substitution then an administration fee of 5% will be added to total due.

Security Deposit

A refundable security deposit applies for all property’s and varies from USD 350.00-500.00. The deposit will be refunded within 7 days after check out unless there are costs of damages, replacements and open balances including over usage of utilities that must be deducted from this deposit.

Tenants are responsible to leave the rented accommodation clean and in good state. Extra cleaning fee can be charged to tenant if the house is not returned in an acceptable manner.

Maintenance

Property owners/managers shall make every effort to keep all accommodations and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is guest’s obligation to report any problems or damage immediately. The property manager will provide you with a phone number for assistance during your stay. Early checkout without informing property owner/manager or CIR or not immediate reporting of problem as stipulated in this clause will automatically absolve CIR of any responsibility of acceptance of maintenance problem and any form of refund.

Quiet enjoyment and parties

We rent to family groups and responsible adults only; absolutely no house parties or functions such as weddings are allowed without advance written permission from CIR. Guests shall be sufficiently quiet and peaceful so as not to disturb other residents of the neighbourhood.

Rental agreement is subject to the laws of Curacao, whereby the competent court is The Court in First Insurance (Gerecht in Eerste Aanleg) at Curacao.